Delivery & Returns

Delivery & Returns

Standard delivery details

We aim to dispatch orders within 2-3 working days of receipt or earlier.

During peak order periods some items may be out of stock, but we will contact you if your delivery is going to be delayed.

UK – Standard postage – £3.50 on orders under £50 value.

UK – FREEPOST – on orders over £50 value. This does not include Special Delivery.

UK – Special Delivery – £7.00  Please note that your order must be placed before 2pm, Mon – Thurs and before midday on Friday to guarantee a Monday delivery, stock permitting (There is no special delivery service on a Saturday). Also recommended for orders over £80.

We do not currently post overseas.

Returns policy 

If you are in any way unhappy with any items you have purchased from us, you can return them to us for a refund within 28 days of their arrival. The original postage charge will not be refunded.


– The returned Item(s) must be unused and undamaged
– All items should be returned in a re-saleable condition, including the original box or bag with the security tag(s) still in place.
– The returns note must be completed and returned with the items, along with proof of purchase

We regret that we are unable to offer a refund to items that are not returned in these conditions and within the time frame stated above and they will be returned to you. 

Unless the jewellery is damaged or not as specified on your order confirmation, Jangles is unable to accept returns for exchange or refund of the following items:

– Pierced jewellery due to hygiene reasons
– Personalised engraved jewellery
– Gift Vouchers 

If you decide to return a non-faulty item to us, you will be responsible for safe return of the item and costs involved, so we would advise that a delivery service that insures you for the value of the goods is used. Free returns postage is not offered.  Refunds will be made within 14 days of receipt of the item back to Jangles Returns Department. The amount of the original postage charge will be deducted from the refund amount.

In the unfortunate event that an item should reach you either broken or faulty, please return the item to the address given below, along with the appropriate section of our Returns Slip. In the instance of a faulty item, after inspection by our Returns Department, a refund including all associated postal charges will be processed within 14 days of receipt of the item.

Please complete the returns form with your item, which clearly states your name, address, contact telephone number and original order number.

The address for all returns is:-


Returns Department
1 The Old Smokehouse
Duck Street
St Austell
PL25 3AJ

(01726) 77661

Please note:

We cannot refund or exchange products for people who have received our items as a gift– you will need to ask the purchaser of the item to arrange this for you.

Items returned to us that arrive damaged, or get lost in transit, will not be refunded.

We regret that, for hygiene reasons, we cannot accept the return of earrings for pierced ears, unless faulty.

Nothing in these Terms and Conditions shall affect users’ statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with the law of England and users hereby submit to the exclusive jurisdiction of the English Court

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